Oxford is committed to diversity, equity and inclusion in our organization and the community.
Frequently Asked Questions
Current Residents
Rent & Payments
You can pay rent online through the Rent Cafe portal. We also have a drop box
at 1001 E. University. All you need to do is place it in the drop box located next to
the front door. If you would like to mail your check or money order, please mail it
to our office, located at:
Oxford Companies
777 E. Eisenhower Pkwy, Suite 850
Ann Arbor, MI
48108
Utility responsibility varies by property. Your lease outlines exactly which utilities are included and which you are responsible for. If you’re unsure, reach out at leasing@oxfordcompanies.com and we can confirm for your unit.
Utility details are listed in your lease and in your move-in packet. If you’d like another copy, we’re happy to email it to you.
Lease & Accounts
Yes. Renewals typically open each fall. The city leasing ordinance does not allow for landlords to contact current tenants about their renewal until 180 days into their current lease agreement. At that time you’ll be notified by email and will have 30 days to decide if you want to renew.Â
If you wish to add someone to your lease contact us at leasing@oxfordcompanies.com to confirm the occupancy limits for your home to allow for an additional person.
Early termination is not available in your lease agreement. You do have the option to sublease and do a lease reassignment if you wish. Please contact us at leasing@oxfordcompanies.com and we’ll be happy to help guide you through the process.
Yes. Use the link below to access the subleasing resource center that has all of the information on the process and the paperwork needed.
https://oxfordcompanies.com/customer-resources/resident-resources/
Typically our leases are 12 months. In special circumstances (such as a planned property renovation), a shorter lease may be offered. However, as a general rule, our leases are 12 months.
You can update your contact information in your rentcafe account or you can also send us an email and we are happy to update it for you at leasing@oxfordcompanies.com
A copy of your lease can be found in your rentcafe account under documents.
Security Deposit
Security deposit refunds are mailed or sent electronically within the 30 days of the date vacated. To receive it promptly, please be sure to provide a forwarding address when you move out.
Maintenance & Emergencies
After hours and on the weekends our maintenance team is available for emergency maintenance issues including lock outs. Please call 734-747-6000.
*You must agree to lock out fees prior to technician being dispatched
Lost keys are $35. Please contact our office and we will coordinate getting you a replacement key.Â
First, please unplug your modem for 30 seconds, then plug it back in to see if the issue is resolved. If the problem continues, please email us with your address and a brief description of the issue (such as password not working, able to connect but no internet, or no power to the modem, etc).
Parking
Some units include parking; others require a separate parking permit. Your lease outlines your parking details. If you need confirmation, our team can check for you.
Available parking can be found here *Link to parking site*
Parking pass needs to be properly displayed in the rear windshield on the passenger side
Policies & Issues
Some properties do allow pets. Please check with our office prior to purchasing or adopting a pet at leasing@oxfordcompanies.com. If you are informed that the building allows pets, you will need to pay a 1 time up front pet fee and monthly pet rent. Please contact the office before bringing any animal into the unit.
We understand living in multi unit properties can be difficult and from time to time you may be disturbed. If this occurs please send us a quick email of the issue and we will do our best to address it discreetly with the offending tenants.Â